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Please review our Internet Ordering Policies and information
below: Feel free to Contact Us at:
Karaoke Now!
7828 N. 19th Ave Suite #14
Phoenix, AZ 85021
(602) 864-1995
or toll free (888) 669-7464
Email our Sales Staff at:
sales@karaokenow.com
Information Included Below:
Internet Ordering Security
Shipping Information
Return Policy
Payment Methods
Purchase Orders
To Cancel Your Order
Internet Ordering Security
All orders placed with Karaoke Now! are
transmitted via secure server and to verify this please check
for the padlock or key symbol depending on your web browser.
Shipping Information
Orders placed Monday through Friday will be
shipped the same day if placed by 2pm Pacific Standard Time. If
your order is placed after 2pm Pacific standard time it will
ship the next business day. Orders placed on Friday after 2pm or
Saturday or Sunday will ship the following Monday. We ship via
US Postal Service, UPS, and FedEx with a variety of service
types.
Return Policies
PLEASE DO NOT RETURN ANY MERCHANDISE BACK TO
KARAOKE NOW! WITHOUT FIRST OBTAINING A RETURN AUTHORIZATION
NUMBER. THIS WILL INSURE THAT YOU WILL BE CREDITED IN THE PROPER
MANNER AND YOUR PRODUCT WILL BE SENT TO THE CORRECT DEPARTMENT.
SOFTWARE AND DISCS: We will gladly exchange
or refund your purchase price on any UNOPENED discs from Karaoke
Now! within fifteen (15) days of the shipping date if the
product is accompanied by the original receipt. Karaoke Now!
cannot accept for credit or exchange any opened or used
software. If you are exchanging a defective disc you will only
be allowed to exchange for the same product if it is available.
HARDWARE: Please do not send any equipment
items (players, TV stands, microphones, etc.) without first
obtaining a return authorization number from Karaoke Now! We
will gladly exchange or refund your original purchase price
(this does not include shipping costs) on any unopened equipment
item returned within 15 day of the shipping date with your
original receipt. On any opened equipment returned within 15
days of the shipping date, a 15% restocking fee will apply.
Opened items after 15 days from shipping date will not be
accepted for return.
DAMAGED OR DEFECTIVE PRODUCT: Please make
sure to call Karaoke Now! to obtain a return authorization
number. You will need to describe the problem with the product
so your sales representative will know how to proceed with
repair or replacement of the product. In some cases we may need
to refer you to a repair facility in your area. You MUST return
all items that were shipped with your order (i.e.) cords,
microphone, remote, prepackaged discs, etc. The return must be
accompanied by your original receipt and all of the original
packing materials.
REFUNDS: Any refund, if applicable, will be
mailed to the customer or credited to the original charge card
within ten (10) business days of receipt of any returned items.
EXCHANGES: Exchanges will be made within 48
hours of receipt and inspection of the returned
merchandise. You will be responsible for all shipping charges.
If you are exchanging a defective disc you will only be allowed
to exchange for the same product if it is available.
Keep all of your original packing materials!
Manufacturers will not replace items that are not sent back with
the original packing. Returns must be in the original box and
must be insured by you! If transit damage or loss occurs you
will be responsible if your items are not insured.
Payment Options:
C.O.D.: We accept C.O.D. orders that are paid
with either a money order or cashier's check.
Credit Card: We accept all major credit cards
(Visa, Master Card, American Express, and Discover / Novus).
Your order will be processed after address verification. Please
include your billing address for the card with your order.
Personal Checks: We will ship products to you
after advanced prepay of your order. Please select "Contact Me
for Payment Information" in your order and a representative will
contact you to make payment arrangements.
Purchase Orders:
Please contact one of our sales staff if you
would like to place an order via purchase order. You can also
fax in purchase orders to (602) 864-1884.
To Cancel Your Order:
To cancel your order please call Karaoke Now!
immediately at toll free (888) 669-7464 and speak to one of our
sales representatives or leave a voicemail if it is after
business hours. DO NOT EMAIL US to cancel an order. An email may
not be received in time to pull your order from our shipping
department. If your order has already shipped you will be
responsible for shipping costs. |
